Does your solution support multiple markets?

Yes.  We currently work in North America and Europe however our solution is adaptable to any market – we partner with third parties to assist in translation and currency conversion.

What is your cost structure?

There is a one-time set up fee as well as a recurring monthly fee.  Price will depend on the complexity of the channel and solution –our Ixtens solution starts at $1,000.  Our team can work with you to work out a pricing and payment plan that best suits your business model.

I want to be on Amazon, but I don’t have an account yet

Our team can help you set up accounts on any marketplace you wish to be selling on.

If I move forward, how soon can I be up and running?

Depends on the complexity of the solution.  Standard implementations range from 3-10 weeks depending on scope, however for certain integrations like Amazon we have implemented in as quickly as 2-3 days.

Can you recommend a shopping cart, OMS or ERP?

We currently work with several solutions such as Stone Edge, Magento, Demandware, SAP, 3D Cart – please feel free to speak to an account executive about your needs and we are more than happy to provide you with a list of providers we believe would be best for you.

Does your solution provide the ability to add vendors, carriers, and volume accordingly? Is there a cap?

The Ixtens platform is completely customizable.  The only limitation implemented for the amount of vendor, carriers and volume will be the one set by your own company.  The platform is delivered as SaaS, so can scale seamlessly as needed.

For dropshipping, does your solution enable brand management capabilities (packing slips, barcodes, return labels, etc)?
Ixtens supports using template-based systems that integrate with your logos and branded formatting for customized packing slips and labels.

Does your system allow for specific business rules? Are we able to configure them?

Ixtens Central has a built-in business rules engine  (based on jBPM) , that enables coordination between separate applications and services, managing custom rules and workflow. The BRE interface is typically managed by Ixtens analysts, based on client requirements.

Does your system provide alerts if something were to fail?

Ixtens has standard alerts for delayed orders, unshipped orders, out-of-stock/ not in inventory alert, among other existing alerts.  The platform also enables creating customized alerts tied to specific event triggers. 

Does your solution enable returns?

We integrate with your OMS system to manage out-of-stock or other refused orders.  After fulfillment, Ixtens can integrate with your existing CRM or customer support system to support an RMA-driven returns process.

Our current system only allows one dropshipper per item.  Can you help with that?

We can support multiple dropshippers and make the selection of dropshipper for your system.  For instance, we set up specific business rules to select a dropshippers based on lowest cost, highest margin, etc and tell your ecommerce system to select that dropshipper, rather than having them make the choice for you.

Does your solution provide our fulfillment partners visibility into information, including but not limited to product eligibility, pricing, item attributes and order status?  What other information can the fulfillment partners see through their portal?

Ixtens Central includes Login Portals for fulfillment partners (similar to Amazon Seller Central accounts) which allows them to login, manage their catalogs,  update pricing and inventory, review orders and manage fulfillment. 

Does your solution have order search capability and reporting for orders and inventory – including product cost, retail and margin?

Ixtens Central enables ad-hoc reporting allowing you to search and lookup orders, generate reports on sales and on inventory. If the system has been updated with cost and retail price we can calculate the margin and P/L statements.

In what format are reports provided?

Reports are provided either online, via email, FTP, HTTP, or direct API feed.

What is your current support structure like?

We provide a dedicated account executive in addition to a technical support team.   A technical support team will be available 24/7 via e-mail and Skype support.

What hardware is required?

None – Ixtens is a SaaS based solution that requires only a web browser.

What browsers are supported?

Mozilla Firefox 3.0+ is the officially supported browser.  Microsoft Internet Explorer 6.0+, Chrome and Safari on Mac OS X have been tested and are known to work properly, but not yet an officially supported platform. We are in the process of completing testing to make Ixtens Central officially support IE6+, Chrome and Safari.

What files are supported during importing and exporting?

We currently support XML, EDI (see below), CSV, XLS for MS Office

What EDI Transactions do you currently support?

850 (Order Ship Request), 856 (Advance Shipping Notice), 846 (Inventory Feed) and 997 (Acknowledgement). We have also scoped out and are implementing 810 (Invoice)

How do we categorize our products into your system?

We have an easy-to-use one time mapping solution to match fields from any system to fields built into the Ixtens platform for use on multiple channels and marketplaces.

Our data is not structured.  Do you have a way to structure our data and help fill in missing imformation to drive things such as parametric search?

Depending on the categories, we can go to external sources (Amazon, CNET, Etilize) and pull information to map into your current product data.  You can review and approve or deny new content.

Can security roles be set on a variety of user types

Yes our solution sets multiple user roles such as Account Manager, User, Power User, Admin.