Ixtens Customer Support

We are in business for our customers, 24/7, across all timezones.

We know that our customers, merchants, marketplaces, suppliers, dropshippers, and manufactures, depend on Ixtens to deliver mission-critical solutions that have immediate effect on top-line revenue and on profitability. That said, we know that our success depends on your success, and we see support as a critical function in running our business.

Ixtens support team includes customer support, training, and documentation development. The team has a solid mix of business and technical backgrounds – with every member trying to absorb your feedback and incorporate into our solutions and processes.

Customer Support

Ixtens provides 24/7 technical support to Ixtens clients. We immediately start working on every support request and resolve your inquires as soon as possible, often within minutes.

We monitor the requests that come from clients and customers, and use that data to drive future product development. If a client suggests a better workflow or, say, asks for a new feature, we forward these suggestions to our Product Management team. Many of the features you currently see in our platform or specific solutions stem directly from customer feedback.

Training

Ixtens offers instructor-led training and online training videos to provide you with the knowledge you need to best manage your inventories, run multiple channels, and effectively price products. You can sign up for training by contacting your support representative.